Customer Support Agent
Handles general enquiries and guides leads to the right next step.
Enquiry → Answer
The 24/7 WhatsApp assistant that replies, follows up and books appointments on autopilot.
Let professional agents handle the admin, while you focus on your business and get a calendar filled with 2–3× more booked appointments.
One assistant.
Made for every business.
F
FreshHome Cleaning
online✓
APPOINTMENT BOOKEDSofa CleaningSaturday · 2:30 PMCalendar updated ✓
Home cleaning·Live demo
From the first enquiry to the next booking.Meet your new team ↓
How the system runs
for you, hands-off.
More than a single chatbot, an entire operational team designed to convert more inbound leads
Lead Qualification Agent
Clarifies details with leads to understand their needs, then provides a tailored solution and pricing.
Interest → Intent
Scheduling Agent
Checks your Google Calendar, confirms a suitable time with the lead, books the appointment, and sends them a confirmation.
Conversation → Calendar
Post-Service Agent
Checks in with customers after their appointment about their experience, then encourages satisfied customers to leave a positive Google review.
Appointment → Advocacy
How we increase your
lead booking rate.
2 Key Agents that make Repliot better than other AI solutions.
Cold Lead Follow-Up Agent
Follows up with leads that have gone cold, re-engaging them and moving the conversation towards a booking.
Reconnect
Lead Recovery Agent
Understands why a lead dropped off, addresses their concerns and presents a more suitable offer.
Recover
*Customised workflows for each business. Speak to our team and we will understand your current processes and create one that works well for your specific business.
Why your current system
is quietly holding you back
Same enquiries. A different experience.
For your customers, and for you.
Your current systemA human-manned service deskWith RepilotYour always-on service team
Time to reply
×
Your leads won’t wait.
Enquiries wait during breaks, after hours or when an employee calls in sick with no replacement. A customer who needs your service may choose the competitor who replies first.
✓
Be there in the moment.
A persistent 24/7 agent checks for new messages and responds almost immediately with your business information, engaging leads before they look elsewhere.
Setup & training
×
Start over with every hire.
New staff require onboarding and retraining whenever there’s turnover.
✓
Set up once. Keep running.
We handle the set up for you within a day or two, and it keeps running for as long as you use the service.
Cost
×
A role for every task.
Multiple staff to handle enquiries, bookings, cancellations and follow-ups
✓
One connected service desk.
One automated service desk department that handles the entire customer journey.
Missed enquiries
×
Easy to overlook.
Enquiries can get missed or buried, especially during busy periods
✓
Every enquiry accounted for.
Every new enquiry is logged and attended to, so no lead slips through the cracks.
Follow-up
×
Out of sight. Out of mind.
Cold leads often get forgotten when follow-ups rely on someone remembering to check back.
✓
A second chance to convert.
Cold leads often get forgotten when follow-ups rely on someone remembering to check back.
A fuller calendar.
A bigger opportunity.
See what more conversations
could mean for your business.
Increase in bookings
2.5×
Average increase compared
with previous months
Additional client value
$5,000–$7,000
Potential value from additional conversions per month.
More time for the work that matters.
“We didn’t realise how many clients we were missing because we weren’t replying quickly enough. The Repilot team audited our processes, found the gaps and put the system in place. Now we see around 50 more appointments each month.”
“The setup was seamless. The Repilot team had everything ready within a day, and it’s been running ever since. We were spending hours replying to new leads. Now we’ve streamlined the team and saved on costs, too.”
“I used to spend 2–3 hours a day replying to leads, sending information and dealing with time wasters. Now I check WhatsApp occasionally, replies are handled for me, and my calendar is fully booked. I’d invest in it again.”
Repilot is a fit
for you if…
Built around your business.
And the way you want to work.
You don’t want to lose leads to competitors because you couldn’t reply fast enough.
Leave an enquiry unanswered for more than 10 minutes, and your lead may already be looking elsewhere. Repilot engages every lead immediately, so no opportunity is left waiting
If you’re already spending hours replying to enquiries, arranging appointments and managing schedules, all while running your business.
You didn’t sign up for all the admin headache and frustrating repeated work that follows. Focus on your business, and let Repilot handle the rest.
If your team wants to work more efficiently and focus their time where it matters most: closing.
Repilot can handle the work of an entire customer service team, or work alongside yours so your trained professionals can step in when it’s time to close.
A few things
you might wonder.
Frequently asked questions
Will customers know they're talking to AI?
Each AI agent is specifically trained to communicate naturally in your business's tone and style, without the general robotic responses.
What happens if the AI doesn't know the answer?
It works from your verified business information, SOPs, and the same guidelines you’d give a customer service employee. If it can't confidently handle something, it can hand the conversation over to you or your team instead of making up an answer.
Can I take over a conversation?
Yes. The entire workflow is customised to your preferences. For example, you can give your team 10 minutes to respond first, and Repliot only steps in if the enquiry is still unanswered.
How long does it take to get it all set up?
The entire end-to-end set up typically takes just 1-2 days. Once loaded with your business context, Repliot can perform like an experienced support agent without the usual training or onboarding.
What happens after I book a demo?
We’ll learn how you currently handle WhatsApp enquiries, identify where the system can fit into your existing workflow, and live demo how it would handle real customer scenarios for your business.
What is the price?
Pricing depends on what your business needs. Unlike solutions that charge separately for individual features, agents, or integrations, we provide a complete, ready-to-deploy system built around your workflow.We’ll understand your requirements first, then give you a tailored quote.
Try the system
for yourself.
Shoot us a message and see it in action.
Try Repilot on WhatsAppWe’ll ask a few quick questions about your business, then arrange a short meeting to show you a Repilot agent handling your customer enquiries live.